To examine your purchase history, please check out the guides below:

I’ve seen another site that provides in-game services and products for Supercell games. Could I obtain them?

Should you want to make an in-app purchase, the only method is always to purchase through the overall game it self on the smart phone. Watch out for any 3rd party websites that vow you improvements for the games (like “free gem” sites, etc). These websites may gather your information that is personal, or both, and frequently never deliver the guaranteed in-game services and products. Offering, redeeming or investing digital in-game money is otherwise prohibited by our regards to provider.

SIGNIFICANT: just like any such thing linked to the online world, continue to keep your passwords to yourself and think about changing them on a basis that is regular. Supercell won’t ever ask you for the game account password(s) or bank card information.

I’ve received a bill for a purchase i did make n’t. Just What can I do if we suspect fraudulent task?

If neither you nor other people who’s got usage of your unit have actually played certainly one of our games, but you were billed for the purchase(s) made in your games, the likelihood is that your particular Bing or Apple account had been compromised. In that case, straight away contact Apple or Bing by using the guidelines below:

For Apple (iOS) products: see Apple support and select the “Contact iTunes store support” website website link, then “Purchases, billing and redemption” and select the choice that fits you most readily useful.

For Bing (Android os) products: Please deliver a message to moms and dads@supercell.com or contact us directly through in-game help when you go to Settings > Help & help then touch “call us” into the top hand corner that is right. In your message please state the title regarding the game the acquisition ended up being manufactured in and include the receipt associated with purchase. The transaction ID (appears such as this – GPA.1234-1234-1234-12345) in the bottom associated with document must certanly be noticeable. Receipts for deals have already been emailed for you by Bing after each purchase..

At transactions@supercell.com if you’ve already contacted Apple or Google about suspected fraudulent activity and they’ve sent you to us, please contact us. Make sure to consist of details that are specific exactly what took place so when, deal ID receipts, relevant screenshots, etc.

How to contact Supercell?

Like we stated, we’re here to simply help! You can contact us if you have any more questions, there are several ways!

AM I ABLE TO CALL SUPERCELL?

We do not provide help via phone but we have been simple to achieve either directly from in the game or via e-mail. Our well trained support staff is very happy to answr fully your concerns 24/7 when you look at the after languages: Arabic, Dutch, Chinese (Simplified & conventional), English, Farsi, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Turkish and Vietnamese.

HOW EXACTLY TO CALL US STRAIGHT FROM IN THE GAME

CONTACT VIA E-MAIL

You are able to deliver us a contact at moms and dads@supercell.com. In your e-mail, make sure to add any particular details that could be helpful, like just exactly just what occurred when, feasible deal ID receipts, appropriate screenshots, etc.

WHERE IS SUPERCELL SITUATED?

Supercell’s Headquarter is with in Helsinki, Finland. Furthermore we’ve workplaces in san francisco bay area, Tokyo, Shanghai and Seoul.

Safety Checklist

Supercell’s games are created to be enjoyed. They may be a good way to|way that is great} destress and just take some slack. Then don’t be afraid to speak to them about it if you feel as though your child isn’t having much fun with the games. Below is a summary of items that are worth talking about together with your youngster.

HAVE A DISCUSSION WITH YOUR CHILD REGARDING GAMING

Speak about gaming practices. Encourage them to talk to you about something that upsets them.

We suggest showing interest as well as playing along with your youngster at regular periods. Helpful hint: go through in-game tutorials and game guides together certain the two of you know the way the game works. In specific, both you and your youngster should be aware of make use of the mute and report device.

Ensure that your kid’s in-game nickname isn’t their genuine title. You might also want if their nickname is inappropriate.

Get knowledgeable about how to limit or turn fully off in-app acquisitions on unit.

Carefully discuss http://hookupwebsites.org/pl/swinglifestyle-recenzja the potential risks of conversing with strangers online. establish healthier doubt of whom they may be speaking to and by what. Key things they should NOT share include: gender, age, location, ethnicity, faith, sex, height, hobbies

If all plain things fail along with your kid incurs in-game issues, report it so we often helps.

On Line Slang Guide

A distinctive new language has emerged online, specially in games. Here are some widely used terms, along with whatever they suggest. come in handy when having a discussion together with your son or daughter about gaming.