• We will present the client to the Airline Attendant to make the Flight Attendant conscious of the fresh Customer’s demands.
• We shall suggest the client which he/she should deplane within their/this lady attraction otherwise which he/she has to are onboard in the an intermediate area. We can’t, however, ensure that the guy/she won’t deplane during the an intermediate stop if the the guy/she chooses to get it done.
• We’re going to help the Consumer out-of his/the woman coming gate so you’re able to their/her departure entrance if their/the girl schedule relates to a link. But not, the consumer must select your/by herself as that have requested assistance as he/she gets to the relationship airport.

Please be aware: I expect the customer to check out our Team Members’ recommendations to possess his very own Coverage while the Safeguards regarding other people.

• We do not promote custodial proper care otherwise stick with the consumer toward routes or in the brand new entrance city ahead of departure or during an excellent layover.
• We do not escort the consumer so you can a particular team otherwise see told you party’s personality.

Customers who happen to be deaf otherwise hard-of-hearing may telephone call the Teletypewriter (TTY) amount, 1 (800) 533-1305, and speak with a southwestern Airlines Buyers User. Our Consumer Agents can assist having and work out reservations and reacting general issues. Customers will get visited all of our Buyers Affairs Service from the Telecommunications Exchange Services through 711.

Whenever booking an alternative reservation, Consumers can use the fresh “Special Recommendations” hook on the Passenger Commission Facts webpage to point which he/she actually is deaf or hard of hearing. When booking on line, Users can get see that there clearly was a connection (identified that have a concern mark) one directs an individual towards information on our rules to own helping People having disabilities. Following the Customers have picked his/the lady alternative(s), the client is always to click “Continue” and you can finish the reservation procedure.

When the a booking has already been created, simply click with the “Flight | Resorts | CAR” link on the greatest in our home-page. Upcoming, come across “Manage Reservations” on the “Flight” column, input the desired suggestions, and select “Remain.” Regarding one webpage, click the “Unique Advice” link. Immediately following a consumer features extra their/the girl solution(s), the consumer is always to simply click “Continue” and also the advice would-be conserved to the Users reservation.

Users may suggest us of any impairment-associated travelling demands during the time of reservation by mobile otherwise, if the a scheduling has already been produced, by the getting in touch with 1-800-I-FLY-SWA (1-800-435-9792) before travel

I inquire that Customers that happen to be deaf or hard-of-hearing and need recommendations pick themselves and also the sorts of advice it require through to coming at airport, during the gate, aboard brand new routes, at any commitment items, and also at the brand new destination. When the a customers relates to their/this lady has to our Customer care Representative at deviation gate in order to our Airline Team immediately after up to speed the new aircraft, we are able to make sure you present a fair technique of communication. We’ll make sure the Customers keeps prompt access to brand new exact same advice provided to other Passengers throughout the entrance town and you can aboard the new aircraft (age.g., boarding and baggage claim recommendations, plan transform, trip safety pointers, etcetera.).

Customers who will be blind otherwise have reasonable sight

Whenever reservation a unique booking, Users can use the new “Special Direction” hook up into Passenger Fee Information page to indicate that he/she actually is blind otherwise features reasonable eyes. When reservation on the internet, Consumers will get see that you will find an association (known having a concern mark) one to directs the user with the information on all of our procedures to own assisting People having handicaps. After the Customer has chosen his/her solution(s), the client is to simply click “Continue” and you will finish the reservation techniques. In the event that a scheduling was already authored, simply click into “Airline | Resorts | CAR” hook located on the best your home page. After that, see “Perform Bookings” about “Flight” line, type in the required recommendations, and choose “Remain.” Out of that page, click the “Special Recommendations” connect. After a consumer keeps extra his/her solution(s), the consumer would be to click “Continue” as well as the information might possibly be conserved toward Users scheduling.